Privacy Policy

1. Introduction

At AG Cleaning Services ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Petaling Jaya and throughout Malaysia.

We value your trust and are dedicated to maintaining the confidentiality and security of your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, and physical address
• Service Information: Details about your cleaning needs, property size, and service preferences
• Account Information: Username, password, and account preferences (if you create an account)
• Payment Information: Billing address and payment method details (processed securely through third-party payment gateways)
• Communication: Any messages, inquiries, or feedback you send to us

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, and device type
• Usage Data: Pages visited, time spent on our website, and referral sources
• Cookies: Small files stored on your device to enhance your browsing experience

3. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Schedule and deliver cleaning services, process payments, and communicate with you about your appointments
• To Improve Our Services: Analyze feedback and usage patterns to enhance our cleaning solutions
• To Communicate: Send appointment confirmations, service updates, and promotional offers (with your consent)
• To Ensure Security: Protect against fraud, unauthorized access, and other security risks
• To Comply with Legal Obligations: Meet regulatory requirements in Malaysia

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations when you book our services
• Legitimate Interests: To improve our services and communicate with you effectively
• Consent: When you have given us explicit consent to process your data for marketing purposes
• Legal Obligation: To comply with applicable laws and regulations in Malaysia

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests from authorities in Malaysia.

5.3 Business Transfers

If we undergo a merger, acquisition, or asset sale, your personal information may be transferred to the new entity. We will notify you of any such change and ensure your data remains protected.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Sockets Layer) technology to encrypt data transmitted between your device and our website
• Access Control: Only authorized personnel have access to your personal information
• Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities
• Secure Storage: Your data is stored on secure servers with industry-standard protection

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The retention period depends on the type of data and the purpose for which it was collected.

8. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to any inaccurate or incomplete data
• Deletion: Request the deletion of your personal information (subject to legal obligations)
• Restriction: Request that we restrict the processing of your data
• Objection: Object to the processing of your data for marketing purposes
• Withdraw Consent: Withdraw your consent to data processing at any time

To exercise any of these rights, please contact us using the information provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and personalize content. You can control cookie preferences through your browser settings.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your preferences and settings

9.2 Third-Party Cookies

We may also use third-party cookies from trusted partners such as Google Analytics to analyze website usage and improve our services.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new "Last Updated" date.

13. Contact Us